jilbd's Privacy Policy — We Are Committed to the Security of Your Data

1 Introduction and Scope

This Privacy Policy ("Policy") describes the policies and procedures of the jilbd platform ("we", "our") and its users ("you", "your") regarding the collection, use, storage, and disclosure of personal information.

By using the jilbd website (jilbd.lat), you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

2 Information We Collect

jilbd collects only the information necessary to provide its services. A detailed breakdown of the information collected is given below:

2.1 Information Provided Directly by You

• Identity Information: Full name, date of birth, national identity card number.
• Contact Information: Email address, mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers and bank account details (for transaction processing only).
• Security Information: Password (collected and stored in encrypted form), security question answers.

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system.
• Usage Information: Pages visited, session duration, links clicked.
• Gaming Information: Game play history, bet amounts, win and loss records.
• Cookie Information: Session cookies, preference cookies, and analytical cookies.

2.3 Information Received from Third Parties

We may use trusted third-party services for identity verification. In such cases, information is exchanged solely for the purpose of confirming identity.

3 Purpose of Using Your Information

jilbd uses your information for the following purposes:

3.1 Service Operations

• Account creation, verification, and maintenance.
• Deposit and withdrawal processing — transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Managing gaming activities and distributing rewards.
• Managing the VIP program (Bronze, Silver, Gold) and providing its benefits.

3.2 Security and Compliance

• Fraud detection and prevention.
• Age verification (confirming 21+).
• Monitoring gaming patterns to ensure responsible gaming.
• Taking necessary steps to prevent multiple accounts and money laundering.

3.3 Customer Support

• Providing assistance via 24/7 live chat.
• Responding to complaints and queries by email ([email protected]).
• Sending important account-related notifications.

3.4 Service Improvement

We analyze usage patterns to improve website performance and user experience. This analysis does not expose any personally identifiable information.

4 Data Storage and Security

4.1 Security Measures

jilbd uses industry-standard security technology to protect your personal information:

• SSL/TLS Encryption: All data transfers are completed through encrypted connections.
• Encrypted Storage: Sensitive information (passwords, financial data) is stored in encrypted form.
• Access Control: Only authorized personnel can access the necessary information.
• Regular Security Reviews: Periodic security audits are conducted to identify system vulnerabilities.

4.2 Retention Period

Your personal information is retained for as long as your account is active and for the period required by legal or regulatory obligations. Even after account closure, some information may be kept for a specified period in compliance with applicable law.

5 Data Disclosure and Third Parties

jilbd does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Partners

• Payment Processors: The necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: As part of the KYC (Know Your Customer) process.
• Technology Infrastructure Providers: Cloud storage and server services.

All service partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

If disclosure of information is legally required under a court order, government directive, or applicable law, we are obliged to comply. Where legally permitted, we will attempt to notify you in such cases.

5.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred. However, the terms of this Policy will continue to apply and you will be informed in advance.

6 Cookie Policy

The jilbd website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure security.
• Functional Cookies: Remember language preferences and account settings.
• Analytical Cookies: Collect website usage statistics without revealing personal identity.

6.2 Cookie Control

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

7 Your Rights

As a jilbd user, you have the following rights over your own personal information:

• Access: You may request to know what information we hold about you.
• Rectification: You may request correction of inaccurate or incomplete information.
• Erasure: You may request deletion of your information in certain circumstances, subject to legal obligations.
• Right to Restrict Processing: In some cases, you may request that processing of your information be limited.
• Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Right to Withdraw from Marketing: You may request at any time to stop receiving promotional communications.

To exercise these rights, contact our support team: [email protected]. We will process your request as quickly as possible.

8 Child Protection

jilbd strictly does not provide services to anyone under the age of 21. We do not knowingly collect any information from minors.

If we become aware that a minor has opened an account using false information, we will immediately close that account and delete the collected information.

If you believe a minor is using our platform, please let us know at [email protected].

9 International Data Transfers

Our servers and data processing facilities may be located in various countries. Even if your information is transferred outside Bangladesh, the same standard of protection described in this Policy is ensured.

For data transfers to third countries, we ensure appropriate safeguards are in place, including contractual protection clauses.

10 Responsible Gaming and Data Protection

jilbd places the highest priority on responsible gaming. To this end, we may use your gaming information to identify potentially problematic behavior and provide support where needed.

If you wish to take a break or self-exclude your account, visit our Responsible Gaming page or contact support directly.

Information collected for responsible gaming monitoring is used solely for your protection and is not shared with third parties.

11 Policy Changes

jilbd may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a platform notification.

Continued use of our services after a policy change will be considered your acceptance of the updated policy. We therefore recommend checking this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the website, in Bengali and English.

We take every complaint seriously and make every effort to resolve it. jilbd is always committed to protecting your privacy.